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Casa di cura e poliambulatorio

accreditato e convenzionato con il Servizio Socio Sanitario Nazionale

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Customer ADI

CUSTOMER SATISFACTION YEAR 2017

Reference period: 01/01/2017 - 30/11/2017
Customer satisfaction cards received: n. 77
Female population: n.46
Male population: n.31
Age range between 50 and 95 years
Italian nationality n. 76
Other countries: 1
Qualification:
none 3; compulsory school n. 49; high school n. 16; University n. 9.
Compilation of the card is performed by the User, the User with the help of the family member or acquaintance, or a family member.

AREA NOT SATISFIED LITTLE SATISFIED SATISFIED VERY SATISFIED I DO NOT KNOW
INFORMATION ---- ---- 26 51 ----
CONTINUITY 'ASSISTANCE ---- ---- 19 58 ----
SERVICE ORGANIZATION ---- ---- 22 55 ----
RELATIONSHIP ---- ---- 12 65 ----
SERVICE SATISFACTION ---- ---- 21 56 ----
  Improved Like before Worsened I do not know ----
LIFE QUALITY 31 22 16 8 ----
 

The table shows that the questionnaires report positive results both in the areas concerning the provision of assistance and in those related to information, organization and relationship with the operators.
From the area of quality of life we can deduce that the service has improved the quality and the maintenance of health conditions, which allow the User to feel treated at home.
From this periodic analysis, there are no critical issues and the goal for the year 2018 will be to maintain the result achieved and to improve the quality, to achieve the maximum goal of "Very satisfied" in all areas.
 
Brebbia, November 30th 2017












 
Last Updated 20-12-2017

    Area riservata CASA DI CURA FONDAZIONE GAETANO PIERA BORGHI DI ANGELO BORGHI & C. SAS
    Via Petrarca, 33 21020 BREBBIA (VA) - Tel. 0332 971333 - Fax 0332 971335 - P.IVA/CF 02779700125  
    Direttore Sanitario Dr. Roberto Giani